How do I become a Tele2 customer?
You’ll find information about all our products, latest offers and campaigns at tele2.se. Browse the site and place your order in our internet shop, which you can access via the green Buy buttons.
 
If you would like personal service, you can get help from our Customer Services via chat or telephone.
Contacting Customer Services

Personal help, recommendations and advice are close at hand from our many retailers.
Find a retailer (svenska)

You may also be selected to receive information from us about our products and offers, both by telephone and through various events. If you have any questions about these purchases, please contact Customer Services.

 How do I get going with my mobile subscription?
Insert the SIM card, switch on your mobile and enter your PIN code (PIN and PUK codes are included in the information about your subscription). You are allowed three attempts to enter the right code correctly, after which the SIM card is blocked. If that happens, you must unlock the phone with the PUK code.
How do I unlock a blocked SIM card with the PUK code?

 How do I get going with Comviq Kontant PAYG?
1. Insert the SIM card and switch the phone on.

2. Top up your card with one of Comviq’s various vouchers.

3. Start calling!

How do I top up Comviq Kontant PAYG?

 What’s the difference between Comviq Kontant PAYG and a mobile subscription?
With Comviq Kontant PAYG, you pay in an amount in advance. You top up with a voucher. You can then make calls to the value of that amount. When it runs out, you top up with a new amount of your choice. If you have a mobile subscription you pay your account in arrears, and each month you get an invoice for the charges.

 How do I switch from Comviq Kontant PAYG to a mobile subscription?
It’s easy to change from Comviq Kontant PAYG to a mobile subscription. It costs SEK 99 to switch, and you can keep the same number. While the switch takes place, the phone number may be unavailable for up to three days, depending on the switching process. You can switch from a PAYG card to a subscription here at tele2.se. Just choose which subscription you want, and click order. Then select “Switch from Comviq Kontant PAYG to subscription” and we’ll arrange the switch for you. When you switch you get a new SIM card. We’ll send it to you.

 How do I move my phonebook?
You can store your phone numbers both in the phone and on the SIM card. If you keep them on the SIM card, they’ll move with it when you put it in another phone. If you want to copy your phone numbers over to the SIM card, please refer to your phone’s User’s Guide. When you copy information to your new card, remember that your old phone must not be locked by your operator.

 How does voicemail work?
You can choose to have your own voicemail. To listen to your messages or to record your own personal greeting, call short code 222. Each time you receive a new voicemail message, an SMS is sent to your phone. Activating voicemail is free of charge. Standard call charges apply when you call to listen to your messages.

 How do I browse the internet with my mobile?
Browsing on your mobile is very like browsing on a computer. You can browse really quickly with GPRS, and 3G is even faster. You can still receive calls while you browse. You’ll find lots of content services via your mobile’s Tele2 portal. For example, you can catch up on the news and sport, buy ringtones and download games and pictures. If you have a 3G phone you can even watch TV. You can also check your balance or read e-mail. You need special settings to browse with your mobile and receive MMS.

 How do I get the settings for browsing and MMS?
You can download the appropriate settings directly to your phone from tele2.se. Or text Tele2 to 123, and we’ll send the settings to your mobile free of charge. Follow the instructions, then restart the phone when you’ve installed the new settings. Some phone models have the settings already installed. You must remove them before you save your new settings.

 How long does Comviq Kontant PAYG last?
You decide how long you want to use your Comviq Kontant PAYG card. But you must top up your PAYG card at least once a year to keep it working. If you don’t top up the card in a 12-month period, the card and your mobile number becomes invalid and cannot be reactivated. You will lose any unused credit.

 How long does a mobile subscription last?
As a Tele2 mobile subscriber, you can choose from various commitment periods for your subscription. Your contract will specify what applies to your subscription.

 How do I switch operator?
If you want to switch to Tele2, you can get help with transferring your number (porting) when you take out your new subscription or order your PAYG card. If you no longer want to be a Tele2 customer, but you want to keep your number, please contact our Customer Services for help

 How do I top up Comviq Kontant PAYG?
The starter pack includes a SIM card (with no call credit). To start calling, you must top up your PAYG card. You can choose from several different vouchers to suit the way you use your phone. You can top up your Comviq Kontant PAYG card as follows:

1. Buy a voucher from your nearest retailer.

a) Top up via your mobile by entering *110* the security code on the voucher # handset. This option also works abroad.
b) You can also call short code 210 from your mobile and follow the voice instructions. Make sure you have the voucher ready when you’re asked for the security code.

2. You can also top up online here at tele2.se, paying by credit/debit card or via your internet bank account.
Topping up at tele2.se 

 How do I check my Comviq Kontant PAYG balance?
You can check your balance at any time as follows:

1. To display your balance, enter * 111 # handset.
2. Dial the short code 211 and follow the voice instructions.

When you have less than SEK 10 call time left, you’ll receive a voice message warning before your call is connected. When you have only 10 seconds left, you’ll hear a warning tone.  

 What does the bill mean?
On the bill and the detailed breakdown there are some words that you probably don’t use everyday. We have compiled a list of definitions for you.
To the bill glossary

 How does Autogiro direct debit work?
Save at least SEK 228/year! Pay by direct debit, and you’ll avoid bill charges. Being a Tele2 customer should be easy and inexpensive. When you use direct debit, we’re paid automatically. You just have to remember to keep enough money in your bank account.
See example form

 What is My Pages – mobile subscription bill check?
If you have a mobile subscription, you can check your bill via My Pages mobile. This is where you’ll find all the payment details, such as the OCR number and detailed call breakdowns for the last 180 days. My Pages mobile is free. You register when you log in for the first time.
To My Pages (svenska)

 I have an unpaid bill. What should I do?
If we don’t receive payment we send you a reminder. Provided you pay the bill before the reminder arrives, you avoid the late payment penalty. If you don’t pay your reminder, we suspend your subscription until the bill is paid.
Read more about unpaid bills

 How do I change my PIN code?
Enter old PIN code * new PIN code repeat new PIN code. NOTE: Enter the double * symbols slowly. Pressing the * key too quickly turns it into a +. See your phone’s User’s Guide.

 How do I unlock a blocked SIM card with my PUK code?
Enter * * 05 and your PUK code * new PIN code (select 4-8 digits) * repeat new PIN code #. You are allowed 10 attempts to enter the PUK code, after which the card is locked permanently. If that happens, you’ll have to buy a replacement card. If you’ve lost your PUK code and you have a mobile subscription, you can find the code on My Pages mobile.

 How do I make calls to other countries?
Calling to abroad with your mobile is as easy as calling within Sweden. The difference is that you must dial the country code first and, in many cases, ignore the first zero in the area code. You’ll find the charges for calling to abroad under the relevant voucher or subscription.

 Who pays what when I’m abroad?
Charges abroad vary widely, so always check the charges for calling, SMS, MMS and browsing when you intend using a Swedish mobile abroad. When you’re abroad and you get a call, you pay the international call charge, i.e. from Sweden to the country you’re in. The person calling you is charged as if you were in Sweden. When you send an MMS when you’re abroad you pay the traffic charge as well as a charge for the amount of data. When you receive an MMS, you also pay for the amount of data. Special tariffs apply when you call Sweden from abroad.

 How do I get an ex-directory number?
The ex-directory number service is free. If you have a mobile subscription, order the service through Customer Services. They will also help you if you want to disable an ex-directory number. It takes about three days before directory enquiries removes your number.

 How do I forward a call to another number?
If you get no answer:
Enter * * 61 * tel. no. (incl. area code) that you want to forward the call to # handset.

When there’s no connection (= telephone switched off or no signal):
Enter * * 62 * tel. no. (incl. area code) that you want to forward the call to # handset.

When engaged:
Enter * * 67 * tel. no. (incl. area code) that you want to forward the call to # handset.

All calls:
Enter * * 21 * tel. no. (incl. area code) that you want to forward the call to # handset.

Change time interval when there’s no answer:
When there’s no answer, calls are forwarded automatically after 20 seconds. If you wish to change this period, enter * * 61 * tel. no. (incl. area code) that you want to forward the call to* specify required number of seconds. (5, 10, 15, 20, 25 or 30) # handset.

Turning off call forwarding:
Enter # 21 # appropriate code 61/62/67/21 # handset.

To find out whether call forwarding is activated, and to which number (shown on the phone's display):
Enter # 21 # appropriate code 61/62/67/21 # handset. NB: You can’t forward calls if you’ve barred all incoming and outgoing calls.

 How do I forward calls to voicemail?
If you get no answer:
Enter * * 61 * +6252 your mobile number without the first zero # handset.

When there’s no contact:
Enter * * 62 * +6252 your mobile number without the first zero # handset.

When engaged:
Enter * * 67 * +6252 your mobile number without the first zero # handset.

All calls:
Enter * * 21 * tel. no. (incl. area code) that you want to forward the call to # handset.

Change time interval when there’s no answer:
When there’s no answer, calls are forwarded automatically after 20 seconds. If you want to change this period, enter * * 61 * 46252 your mobile number without the first zero * * specify required number of seconds. (5, 10, 15, 20, 25 or 30) # handset.

Turning off call forwarding:
Enter # 21 # appropriate code 61/62/67/21 # handset.

To find out whether call forwarding is activated, and to which number (shown on the phone's display):
Enter * 21 # appropriate code 61/62/67/21 # handset.

 What is Call Waiting?
When you’re talking on the phone and a new call comes in, you hear a tone and you can choose whether to accept the new call, reject it or ignore it.

Turning call waiting on and off:
Turning on: Enter *43 # handset.
Turning off: Enter # 43 # handset.
Checking: Enter * # 43 # handset.

Accept new call, putting the call in progress on hold:
Enter 2 handset.

Accept new call, ending the call in progress:
Enter 1 handset.

Refuse new call:
Enter 0 handset.

 A

Adm.avg för nyteckning/förlängning

During the billing period you have started a new contract or extended an existing contract, which has led to an administration fee being charged via the bill.

Avräkning Fast pris

The fixed price subscription allows you to send 3000 SMS and make 3000 minutes of calls to the fixed network and all mobile networks in Sweden. These are deducted from the total number of call minutes and SMS on the account.

Avräkning ringpott

The amount under this heading tells you how much has been taken from your call credit.

B

Betalnummer

Calls to numbers where the recipient supplies a special service of some kind. Under this heading you’ll find charges such as directory enquiries, charities and TV voting, along with services like tarot readings, contact numbers, etc. If you want to dispute a premium rate call, you must contact the service supplier yourself. Remember! Premium rate calls and MegaCall/Mass calls are services that are charged in arrears, which means that you may have made the calls in the previous month, but they appear on your bill this month.

D

Datatrafik i Sverige och utomlands

Data traffic (browsing/WAP) and MMS are specified here. When you send/receive an MMS abroad, you pay for the MMS and for the data traffic to up/download it.

E

Engångsavg delbetalning av telefonköp

During the billing period you have started a new contract or extended an existing contract, and chosen to pay for a phone by instalments. This amount refers to the arrangement fee for payment by instalments.

Extra IQ-Spar

During the billing period you have received a call credit, and the amount credited to your subscription is shown here.

F

Faktureringsavgift

The charge for having a paper bill sent. You can easily avoid this by signing up for Autogiro direct debit or e-billing.

Fasta avgifter/Tidsbegränsade avgifter

You’ll find the monthly charges billed to your subscription here. These are a monthly charge for the subscription, charges for various add-on services, charges for instalment payments, etc.

Fasta nätet

Traffic minutes to the fixed network. Sometimes the fixed network is specified under several different entries. This means you’ve phoned a special number of some kind.

Förbrukat under perioden

This is how much you’ve used over the period, i.e. called, browsed, texted, etc

Förhöjd månavg telefon under bindntid

Monthly charge for paying for phone by installments. In other words, you bought a phone in conjunction with the contract, and you’re paying for it by monthly instalments.

I

Ingående saldo

The amount shows your call credit, in other words how much there is available to use from the last bill.

Inkassofaktura

If you have more than one unpaid bill, they must all be paid before we can activate your phone. If you repeatedly pay late, Tele2 may be forced to suspend you as a customer.

If a mobile subscription is involved, you can read more about unpaid bills here.

If a debt collection bill for a fixed subscription is involved and your subscription has been suspended, please contact our debt collecting agency direct on 0586-796550. They will assist you with paying the bill and the late payment penalties, and reconnect your phone.

Innehålls- och betaltjänster

Purchases you have made from content providers are specified here. These purchases could be tickets, ringtones, pictures, etc. If you want to dispute a purchase, you must contact the service provider yourself.

Internet/WAP

When you connect to the internet via your mobile phone, it’s usually for browsing (WAP).

K

Korrigeringar

If any corrections have been made during the period, the type of correction is specified here.

M

Megacall/Massanrop

Mass calling is where you phone Bingolotto, Melodifestivalen, fund-raising events, etc. All these numbers begin 099-. Remember! Premium rate calls and MegaCall/Mass calls are charged in arrears, which means that you may have made the calls last month, for example, but they appear on your bill this month.

Minimiavgift

Some subscriptions have no monthly charge, but a minimum charge instead. Minimum charge means that if you spend less than a specified amount on calling or texting you’ll be billed for the difference. If you use more than the minimum charge, this will not be charged.

Månadsavgift

The monthly charge on your subscription is always paid in advance on the bill. If you have more than one entry on your bill for the monthly charge, it’s because you’ve done one of the following:

1. Taken out a new subscription.
This is your first bill, so you get one entry relating to the monthly charge in arrears and one relating to the advance charge. In the future you’ll only pay in advance.

2. Changed the subscription type or extended a subscription.
You’ll then be credited with the amount you’ve already paid for your previous type of subscription and pay for your new one in arrears.

If you have a type of subscription where the monthly charge is incorporated in your call credit, this figure is shown under "Sammanställning ringpott".

N

Nummerupplysningen 118118

If you have any comments on charging for directory enquiries (118118) on the Tele2 bill, you should contact Eniro.

S

Sammanställning ringpott

You’ll find a summary of the call credit here if your subscription includes one of these.

Samtal ej grundande för fria minuter

Calls that don’t qualify for a discount, e.g. calls to abroad. If you have a Fixed price subscription or a subscription that includes SMS and MMS, this is not valid when you are abroad.

Samtal fria minuter

You have received this much discount because of included minutes.

Samtal i Sverige

All the various types of traffic you can use on Tele2’s network are specified here.

SMS

The number of SMS you’ve sent. Sometimes SMS can be specified under several different entries. SMS are specified under different entries if you have sent them to other operators, abroad, etc.

U

Utgående saldo

Your call credit, in other words how much you have left to use, is shown here.

Utlandssamtal, prisgrupp XX

Calls to abroad. See here for lists of the countries included in the various tariff groups.

Utlandskoder

If you haven’t paid your bill, your subscription is suspended until you’ve paid what you owe. You’ll find information here about how you pay an overdue bill, or reactivate a suspended subscription as quickly as possible.

Paying your bill

Paying-in form from Tele2
If you have a paying-in form from Tele2, you must quote the following information when you pay via internet banking.

• Plusgiro: 93 66 00-6 or Bankgiro 5707-9055
• Amount
• OCR number

Hand-written paying-in form
If you pay with a hand-written paying-in form you must quote the following information.

• Plusgiro: 14 62 41-5
• Amount
• State the OCR number in the “meddelande till mottagaren” (“message to recipient”) field. If you don’t have an OCR number, quote your mobile number and personal identity number that the payment relates to, and your customer number if you have it available.

If you normally pay via Autogiro direct debit
If you usually pay your bill by direct debit, but need to make a manual payment, you must quote the following information when you pay via internet banking or make a manual payment. The next bill will be debited via direct debit as usual, but the overdue bill must be paid manually.

• Plusgiro: 14 62 41-5
• Amount
• Under “meddelande till mottagaren” (“message to recipient”), quote your personal identity number and mobile number that the payment relates to, and ideally your customer number if you have it available.