Key benefits to your business
Tele2 has an efficient and experienced organization that manages a large IP-core network with many millions customers. Tele2 has a footprint that covers Europe, Nordic, Baltic and Russia. Tele2 are fast and flexible for changes and want to help your business to become even better.
Product specification
Line protocol |
IPv4/IPv6 Dual-stack capable | |
Routing protocol |
BGP4 | |
Bandwidth |
100 Mbit/s – multiple 10 Gbit/s or 40Gbit/s (STM256) | |
Availability |
99.5% - 99.95% | |
Single Global AS |
AS1257* | |
Access Interfaces |
FE, GE, 10GE, STM16, STM64, STM256, FE-TX, GE-SX, GE-LX, GE-ZX, 10GE-LR, 10GE-ER, 10GE-ZR, OC48/STM16-POS-SR, OC48/STM16-POS-LR, OC192/STM64-POS-SR, OC192/STM64-POS-LR, OC768/STM256-SR |
* Full announcement of customers AS (with additional AS numbers upon request)
|
Service agreement |
Max. resolution time/fault during service hours |
Max. number of faults during service hours/quarter |
Max. resolution time/quarter during service hours |
Service time |
Feedback during critical faults |
Information before service window |
|---|---|---|---|---|---|---|
|
Platina * |
2 h |
2 |
2 |
00.00-24.00 Mon-Sun |
1 h |
10 working days |
|
Gold ** |
4 h |
4 |
4 |
00.00-24.00 Mon-Sun |
2 h |
10 working days |
|
Silver |
4 h |
8 |
8 |
00.00-24.00 Mon-Sun |
3 h |
10 working days |
|
Bronze *** |
4 h |
4 |
4 |
08.00-18.00 working days |
2 h |
10 working days |
|
Standard |
4 h |
12 |
8 |
08.00-18.00 working days |
4 h |
10 working days |
* Tele2 Wholesale requires full redundancy for the service.
** Tele2 Wholesale requires redundancy for their service.
*** Tele2 Wholesale requires redundancy for the service.
Definitions:
Fault: Fault is an interruption or interference under service hours which means that
the customer does not have access to contracted function.
Downtime: Is the time during which there was an interruption under service hours.
Service hours: Is the time of the day that Tele2 is undertaken to solve fault on the service.