Accessibility at Tele2
Our Commitment
At Tele2, we are actively working to ensure that all our products and services—both digital and physical—are accessible to everyone, regardless of ability. We strive to make our offerings perceivable, operable, understandable, and technically robust, in accordance with the Swedish Act on Accessibility of Certain Products and Services (2023:254).
Accessibility by Product and Service
Digital Platforms
Current Status
Our digital channels, including Tele2.se and Mitt Tele2 (web and app), have largely been adapted to meet the accessibility requirements of WCAG 2.1 Level AA. Key features such as clear and simple language, alternative text for images, keyboard support, and the ability to adjust text size and color contrast are implemented. We continuously develop our platforms with a focus on accessibility for all users.
Ongoing Improvements and Issues
Mobile Subscriptions – Category Page – Unexpected Context Change
On tele2.se/mobilabonnemang, a tab function is used to display different subscription types. When users click a tab or navigate with keyboard arrow keys (left/right), an unexpected page reload occurs. We will adjust this functionality to ensure predictable navigation.Focus Order in Interface In some parts of the website, such as the cookie settings dialog, the focus order is illogical—for example, buttons visually placed on the right receive focus before those on the left. We will improve this so focus follows the visual and semantic structure.
Dark Mode Currently, the website offers only a fixed light mode, which can be challenging for users who prefer or require a darker color scheme. We will introduce an optional viewing mode allowing users to choose between light, dark, or their device’s system settings.
Third-Party Services
The payment solution in use is not fully accessibility-compliant, which may affect certain functions, such as completing card payments.BankID
There are currently some limitations in the accessibility of certain parts of BankID. One example is that the function to extend an active session is not fully accessible on some pages. We are aware of these issues and are actively working to address them in order to improve the experience for all users.
Mobile Devices
Current Status
The mobile phones we offer are carefully selected to include built-in accessibility features, such as screen readers (e.g., TalkBack for Android and VoiceOver for iOS), high-contrast modes, zoom, and voice control.
Ongoing Improvements and Issues
Accessibility may vary between models and operating systems, and not all features are available on every device in our range. We continue to update our product lineup and clarify which accessibility features are offered per model, enabling all customers to make informed choices.
Broadband
Current Status
Our routers and modems are designed with usability and accessibility in mind, including clear physical buttons and colored indicator lights. Manuals and installation guides are available in multiple formats to meet diverse user needs and ensure smooth setup and operation.
Ongoing Improvements and Issues
We acknowledge that tactile markings for easier identification of buttons are missing on current equipment, but these will be introduced in future models to further enhance accessibility. Some older models and their associated documentation have accessibility limitations. We are continuously updating and improving both products and instructions to provide an inclusive user experience. The online troubleshooting tool for routers is not yet fully accessibility-adapted. We therefore suggest users to contact our customer service for personal assistance and support during troubleshooting. We are continually working to improve accessibility in our digital tools.
TV & Streaming
Current Status
Tele2 Play offers various accessibility features, including subtitles for those with hearing impairments and audio descriptions where available in the content. Control functions are adapted to facilitate usage, and the interface has recently been improved with a design that offers better contrast and ensures good text readability for all users. The platform supports screen readers and text enlargement, enhancing accessibility for users with visual impairments. Our TV boxes and hubs also support voice control, simplifying navigation and control. TV apps can be used in landscape mode on mobile phones, which benefits some users.
Ongoing Improvements and Exceptions
We have identified and implemented relevant accessibility requirements for our TV and streaming platforms. However, due to technical limitations in certain operating systems, some requirements cannot be fully met. For example, on tvOS, the following requirement is not fulfilled because the operating system lacks support: – Adjust text size without loss of content (WCAG 1.4.4) We continuously monitor accessibility developments in the operating systems our platforms depend on and evaluate opportunities to improve accessibility as new features and enhancements become available.
Documents & Customer Communication
Current Status
We strive for all our customer communications—including forms, emails, confirmations, terms, and other documentation—to be clear, understandable, and accessible to everyone. Documents are created with particular attention to readability, clear structure, correct use of headings, good contrast, and relevant alternative text where necessary.
Ongoing Improvements and Issues
We recognize that not all documents and communication flows fully meet accessibility requirements yet. For instance, some older forms, automated confirmations, and certain email dispatches may still have issues with structure, heading use, contrast, or alternative texts. We are continuously updating older materials, improving form accessibility, and ensuring all new documents and digital confirmations are designed with accessibility in mind from the outset.
Customer Service & Contact Channels
Current Status
Our customer service is accessible via multiple channels—phone, email, web chat, and text telephone (TTY) through relay services—to meet the diverse needs of our customers. We place great emphasis on inclusive customer service to best assist customers with different communication preferences. Contact channels are designed to be as clear and accessible as possible.
Ongoing Improvements and Issues
Despite this, challenges remain in providing full support for all types of disabilities across all channels. We continuously work on training and technical development to improve functionality and accessibility in our contact channels, aiming to meet all customers’ needs fully.
IVR System (Interactive Voice Response) – Limited Accessibility:
Our current IVR system can be difficult to use due to long menus, repeated questions, and limited guidance. We are currently updating the system to make it more accessible.
How We Test Accessibility
To ensure our products and services meet accessibility requirements, we regularly perform:
Automated testing using tools such as Lighthouse, Axe-core, and Accessibility Cloud
Manual reviews based on WCAG 2.1 AA & EN 301 549
Continuous monitoring of our digital services to quickly identify and addressing accessibility issues
Help Us Improve
If you encounter any accessibility issues with our products or services, please contact us. To help us troubleshoot and resolve the issue as quickly and effectively as possible, please provide as much information as you can in your report:
The page or function concerned (URL if possible)
What is not working or is missing
The device and browser you are using
Whether you are using any assistive technology (e.g., screen reader)
Thank you for helping us improving our services!
The email address tillganglighet@tele2.se is only used for feedback and reports related to accessibility for Tele2, Boxer, and Comviq.
Last Updated
This information was published on 2025-06-25 and is regularly reviewed.
Legal Basis
This accessibility statement has been prepared in accordance with:
Section 25 of the Act (2023:254) on Accessibility of Certain Products and Services
PTS regulations PTSFS 2024:6
Standard EN 301 549 – Accessibility requirements for ICT products and services